Any product may be returned for credit, exchange or refund within 12 months from date of purchase provided that the merchandise is unused and is returned in its original box/wrapping together with a valid invoice.
For a detailed description of Poetry stores returns policy for online orders, please view the section dedicated to this information
Products not eligible for returns
The following products are not eligible for a refund, exchange or credit
- intimates, lingerie, swimwear or underwear
- jewellery for piercings